Terms and Conditions, CANCELLATIONS & REFUNDS Terms and Conditions of Feel India Tours & Travels Pvt. Ltd. |
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Dear Guest(s),
We make every effort to provide you with the best services in a pleasant and friendly atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey to the best of our ability without any misunderstandings between the tour escorts, the company and you at any time. |
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1) Short Title, Extent and Commencement: (a) These Terms and Conditions be called Feel India (India and World Tourist) Terms and Conditions 2012-13. (b) They extend to the India and World Tours organised by the Feel India Tours & Travels Pvt. Ltd. (c) They shall come in force from 9th April, 2009. A) Definitions: In these Terms and Conditions unless the context otherwise requires |
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2) Scope of Activity: The Company is an organization that coordinates all the services of the tour to help the tourists for undertaking the tour. The Company takes utmost care in selecting all the services and or independent Contractors who provide them, to make tour of the tourist comfortable. All the tourists booking and/or registering for tour organized / proposed to be organized by the company shall read, apply their mind and abide by and strictly comply and observe all the terms and conditions laid down herein. We update our booked/ traveled guests from time to time by sending them various tour related instructions through sms/ emails/ telephone/ or any other mode of communication, solely for their convenience. |
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3) Brochure/World Show Case:
Brochure / World Show Case along with tour tariff is published by the Company from time to time. All previous Brochures / World Showcases, letters and any other modes of circulation printed and/ or published by the Company shall stand canceled on publication of Latest Brochure/ World Show Case. Every effort is made to ensure brochure accuracy, based on the available information at the time of publication of the brochure. The maps used therein and or letters and any other modes of circulation printed and/or published by the Company are inserted solely for convenience and are not necessarily to scale and/or official. |
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4) Booking: (ii) Tourist intention to participate in the tour (iii) Non payment of full tour tariff (iv) Travelers in need of special assistance (v) Transfer of tour (vi) Minimum booking of the tour (vii) Health (viii) Tourist with medical ailment (ix) Persons other than those booked |
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5) Insurance
The tour cost does not include insurance charges unless it is mandatory as per the prevailing rules of the respective countries. Tourist/s are advised and recommended to acquire adequate Insurance Policy and Overseas Travel Insurance cover as per requirement of the Government of the Country concerned to meet expenses including medical, legal, hospitalization, accident etc. during the tour. Presently for most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. In Europe, Egypt and Dubai Tours, the insurance charges for tourists upto the age of 59 years is included in tour tariff and for exceeding the age of 59 years insurance charges has to be paid by the tourist over and above the tour tariff. It is obligatory for the tourist to make full disclosure to the Company, of his medical condition that may affect his ability to take up and complete fully the tour. The Company reserves the right to call for any written certification of his medical fitness before departure. Company is not liable / responsible for any reason whatsoever, for settlement of insurance claims and it is a matter solely between the concerned insurance company and the tourist. Insurance companies do not insure baggage.Tourist is advised not to carry valuables or money on tour and keep any valuables in cargo baggage. In case of any unfortunate event while on tour like hospitalization and/or unfortunate demise, it shall be the sole responsibility of the guest/ relative of the hospitalised person/deceased to submit the necessary claim to Insurance authorities for further processing of the claim. |
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6) Payments by Tourist (i) Payment of Registration amount The registration amount paid at the time of booking, is not refundable and interest free. All the payments by the tourist shall be made in accordance with the procedure laid down in the brochure. The bookings will be processed by the Company only after the registration amount is paid in full. If tourist fails to pay timely full tariff the Company reserves the right to cancel the booking / registration. In case of billing errors, Company reserves the right to re-invoice. In case of dishonored cheques, issued by the tourist in favour of the company the concerned tourist has to pay INR.150/- for every such dishonor and in addition the Company reserves the right to take necessary legal action in respect of dishonored cheques as may be advised. The tourist booking the tour 20 days before the tour departure (subject to availability) has to make all the tariffs/payments to the Company by demand draft or cash.ii) Tour Tariff The tariff of the tour quoted is calculated as per the rates prevailing at the time of quoting it. The Company reserves the right to change the tariff in the event of modification / alteration / change / variation in the said rates before the date of departure. Any such increase in the tour tariff accordingly must be paid in full by the tourist before tour departure. Any increase in tour tariff during the tour must be paid in full by the tourist during tour. Tour tariff for many domestic tours except the air – travel tour charges does not include other modes of travel. All tour tariffs are exclusive of all taxes applicable from time to time.(iii) Discounts/Benefits Early booking of tour makes the tourist eligible for the benefit or discount as declared by the Company which are valid for limited number of seats, limited period, specific tour dates and varies from tour to tour, region to region and country to country, tourist to tourist and age of the tourist. The Company reserves the right to amend, alter, vary or withdraw any of the discounts/benefits without prior intimation to the tourist. To be eligible for any discounts/benefits tourist must pay the full registration amount at the time of booking itself. Discounts/benefits are generally applicable for tourists whose age is 2 years and above for World tours and 5 years and above for Indian tours.iv) Airlines High season surcharge as per the rules of the Airline concerned has to be paid by the Tourist. Any increase in airfare, airport taxes, visa charges, fuel surcharges after the booking/registration will have to be paid and borne by the tourist. Air Ticket Cancellation charges plus deposit forfeit charges as are applicable under the rules of the concerned Airline are to be paid by tourist immediately in the event of cancellation of the tour by tourist. v) Reimbursement to the Company of payment due and payable by the tourist but made on his behalf by the Company Over and above the tour tariff paid by the tourist if Company pays any money for and on behalf of the tourist as by law required or otherwise, the same shall be reimbursed by the concerned tourist to the company forthwith on demand by the Company. |
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7) Documents
(i) Passport Passport is an official document required whenever tourist intend to travel abroad and in addition the tourist should have visa of that particular country which the tourist wants to visit. Before submission of the passport to the Company for obtaining visa, tourist has to ensure that passport validity is minimum 180 days from the arrival/ conclusion date of the tour in India and it has sufficient blank pages, which should not be damaged/stapled/torn,etc. for recording the visas of the respective countries. All tourists booking tours for Europe sector should ensure that the year of issue on their passport should be after 01/01/2001. (ii) Loss of passport The Tourist interested going abroad must have a valid Visa to visit/travel to that Country/Countries. Visa is the short form of ‘Visitors Intending To Stay Abroad’ and means the valid permission granted by the Government of country without which the tourist can not visit / travel to that Country. Company generally assists in documentation and submission of application for visa by forwarding them to the respective consulates on the dates as pre-defined by the concerned authority. Company also generally guides tourists for U.K. Visa documentation and/ or taking the interview date for U.S.A. visa. The visa fees charged to the tourists shall be at the rates prevailing as on the date of submission of documents to the Consulate. The granting or not granting visa is the sole prerogative of the concerned Consulate/Authorities even after submitting all relevant documents or attending personal interview or otherwise and company is not at all responsible for grant of or not grant of visa for whatever reasons and for errors in the date of visa granted or scanned photographs by the concerned authorities. No consulate gives any reason for not granting visa. Normally the passport is returned without visa. The Company therefore shall not provide any reason why a person is not granted a visa. The Company also can not give any reason why a particular person was granted a visa as the same is at the discretion of consulate of respective countries. All costs and charges in respect of the said application for the visa as intimated by Company shall be borne by the tourists only. Company reserves the right to levy an additional charge over and above the tour tariff to be paid and borne by tourists for delay in production of visa by the tourist before the Company for any reason whatsoever. If the tourist cancels a tour due to not granting of visa and /or for any other reasons whatsoever, the cancellation charges shall be paid by the tourist and any fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authorities including Passport or Visa documents, are to be paid by the Tourist. · Guests submit VISA kits well in advance but we can not submit their VISAs due to:- Mandatory Documents ( For All Tours) (iv) Tourists Responsibility (v) Photo identification |
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8) Itinerary Changes
(i) a. In case of force majeure conditions, the Company reserves the right to change / modify / vary / alter the tour itinerary and/ or tour tariff accordingly. Such changes etc.shall be intimated to tourist, prior to the start of the tour or on tour as the case may be Additional charges, if any, due to such changes etc. over and above the tour tariff have to be paid by the tourist before or on tour itself as the case may be. No complaints /compensations and/or claiming of refunds by the tourist will be entertained by the Company for limitation and/or non- availability of certain services including museums, restaurants, sightseeing, shopping etc. even though included in tour itinerary. ii) Deviations iii) Tourists joining and/or leaving the tour at places other than indicated in the tour. |
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9) Transport (ii) World Tours Coaches / Buses (iii) Indian Tours Coaches / Buses |
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10) Hotels (i) Company takes care to select hotels and book the same on behalf of tourists at convenient locations subject to availability. Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. Most of the rooms have a private bath or shower. Airconditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems,tour type, etc. A family of four(4) is given two(2) rooms at most of the destinations around the world, as safety regulations do not allow four(4) persons in one room. In such cases, child tourist has to pay the adult tour price.(ii) Single Occupancy Single tourist provided with single occupancy / single bedded room have to pay single occupancy charges for the full tour. Size of single room is comparatively smaller than twin sharing room and may be on different floor than groups rooms. (iii) Check in and check out time Tourist has to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 am. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. If tourist wants any change therein, tourist should manage the same at his own cost with hotel authorities on payment of additional charges, if any. (iv) Additional facilities Additional facilities including Laundry, telephone, mini bar, alcohol, beverages, food, optional excursions, excess baggage fees, shopping, paid toilet if availed by the tourist, have to be paid by the tourist only before leaving the hotel, ship/cruise or restaurant etc.as the case may be. (v) Room Sharing Two single tourist can decide to share a hotel room, and/or accommodate a third tourist booked on the same tour on triple sharing / basis. Any misunderstandings or incidence like missing items or difference of opinion between each other will have to be settled between room partners themselves. Company is not responsible for any loss or mishap. If for any reason, concerned partner cancels or alters the booking of the tour, then the other tourist / partner has to bear entire room charges including that of the partner who has cancelled the tour. No adjustment shall be made from the monies contributed by tourist / partner who had cancelled the tour. Shared rooms have no smoking policy |
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11) Meals
There is mostly a pre set menu for meals depending on the tour program. Packed meals are served at some places. Company mostly serves Vegetarian food along with few Non – Veg items. In case of baby meal, company’s limitation is tin milk, plain dal & rice, apart from that if any diet is required by baby tourists, the tourists in whose custody the baby is, will have to make their own/independent arrangements for the meal at their costs and consequences. |
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12) Tour Managers on Tour
Tour Managers/assistants/escorts are assisting to the tourists throughout the tour, they are not responsible for tourists baggage or any kind of personal belongings. On the entire tour the tourist have to be responsible and carry the baggage on their own. The instructions and information of the tour, are to be followed in the group tours and tour manager is not responsible for any instructions overruled by the tourists and its consequences. |
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13) Baggage
Tourists are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches , in any train journey, at immigration points etc, tourists have to verify and be responsible for the same. The porterage or the tips for services rendered to carry tourists baggage to the rooms is guests responsibility and have to be paid directly to the service provider. The “porter” or any helper arranged by the tourists at any train stations, airports, at immigration points or any other place , is the sole responsibility of the tourists and have to pay tip directly to them. |
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14) Miscellaneous i) Complaints or grievances If the tourist has any claim, grievance and / or complaint in respect of services provided by any of the independent contractors, the tourist shall immediately notify the same to the independent contractor in writing, and a copy thereof is handed over to the tour escort / leader / Manager / Assistant and /or Company not later than 7 days thereof to enable the Company to take up the matter with the concerned independent contractor. ii) Privacy of Information iii) Government rules for NRI ( NON RESIDENT INDIAN ) TOURIST (v) Valuables (vi) Shopping (vii) Tourists not allowed |
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15) Refund (i) Refunds if any, for variation/modification/amendments/alteration and/or cancellations etc. of any tour will be paid directly to the tourist by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency. (ii) No refund will be payable, a)for any missed / unused services of the tour including the meals due to whatsoever reason. b)Where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation c)If services of the tour are modified, varied, amended, cancelled or not utilized. d)if any tourist decides and or is required to cancel the tour due to any changes made in the rules by the concerned Government. e) where Airfares are contracted in bulk for Airport to Airport f) If the tour is indefinitely postponed due to natural calamity, riots, political calamities or any other unforeseen calamities g)Refund is not applicable for Indian / domestic sectors and on certain conditions which include that such air tickets are non refundable and date change is not allowed. |
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16) Reservations
The Company reserves the right to |
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17) Liability & Responsibility of the Company
(1) The liability of the Company is restricted only to the making reservation in accordance with the tourists requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the Company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses incurred due to: |
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Cancellation & Refunds :
In case of request for partial cancellation i.e. reduction of number of rooms or period of stay is received from the guests before 7 clear days or more in advance from scheduled date of arrival, 60% of the advance received on account of room(s) / period of stay only for which the request has been received from the guests will be refunded. Similarly if request is received between 3 to 6 days before, 40% of the advance received shall be refunded. No refund shall be given if the cancellation intimation is received less than 3 days before the date of arrival |